Call Center Consumer's Right to Know Act of 2003

Call Center Consumer's Right to Know Act of 2003 - Directs each U.S. corporation or subsidiary that utilizes a call center to initiate telephone calls to, or receive calls from, individuals located in the United States to require each call center employee to disclose the physical location of such employee at the beginning of each call.

Requires such corporation or subsidiary to annually certify to the Federal Trade Commission (FTC) their compliance with such requirement. Subjects noncomplying corporations or subsidiaries to such civil penalties as the FTC may prescribe.

Directs the FTC to prescribe rules for effective monitoring and compliance with such requirement.

[Congressional Bills 108th Congress]
[From the U.S. Government Publishing Office]
[H.R. 3816 Introduced in House (IH)]






108th CONGRESS
  2d Session
                                H. R. 3816

 To require employees at a call center who either initiate or receive 
 telephone calls to disclose the physical location of such employees, 
                        and for other purposes.


_______________________________________________________________________


                    IN THE HOUSE OF REPRESENTATIVES

                           February 11, 2004

Mr. Strickland introduced the following bill; which was referred to the 
                    Committee on Energy and Commerce

_______________________________________________________________________

                                 A BILL


 
 To require employees at a call center who either initiate or receive 
 telephone calls to disclose the physical location of such employees, 
                        and for other purposes.

    Be it enacted by the Senate and House of Representatives of the 
United States of America in Congress assembled,

SECTION 1. SHORT TITLE.

    This Act may be cited as the ``Call Center Consumer's Right to Know 
Act of 2003''.

SEC. 2. CALL CENTER REQUIREMENTS.

    (a) In General.--A United States corporation or its subsidiaries 
that utilizes a call center to initiate telephone calls to, or receive 
telephone calls from, individuals located in the United States, shall 
require each employee in the call center to disclose the physical 
location of such employee at the beginning of each telephone call so 
initiated or received.
    (b) Certification Requirement.--A corporation or subsidiary 
described in subsection (a) shall annually certify to the Federal Trade 
Commission whether or not the corporation or subsidiary, and the 
employees of the corporation or subsidiary at its call centers, have 
complied with that subsection.
    (c) Noncompliance.--A corporation or subsidiary that violates 
subsection (a) shall be subject to such civil penalties as the Federal 
Trade Commission prescribes under section 3.
    (d) Call Center Defined.--In this section, the term ``call center'' 
means a location that provides customer-based service and sales 
assistance or technical assistance and expertise to individuals located 
in the United States via telephone, the Internet, or other 
telecommunications and information technology.

SEC. 3. FEDERAL TRADE COMMISSION RULES.

    Not later than 9 months after the date of enactment of this Act, 
the Federal Trade Commission shall prescribe rules to provide for 
effective monitoring and compliance with this Act. The Federal Trade 
Commission's rulemaking shall include appropriate civil penalties for 
noncompliance with this Act.
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