RING Act of 2023

[Congressional Bills 118th Congress]
[From the U.S. Government Publishing Office]
[H.R. 4743 Introduced in House (IH)]

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118th CONGRESS
  1st Session
                                H. R. 4743

 To require creditors to establish a phone line to assist obligors who 
are 50 years of age and older to resolve billing errors, and for other 
                               purposes.


_______________________________________________________________________


                    IN THE HOUSE OF REPRESENTATIVES

                             July 19, 2023

Mr. Mfume (for himself, Mr. Gottheimer, Mr. Fitzpatrick, Mr. Trone, Ms. 
     Salazar, Mr. Kim of New Jersey, Mr. Buchanan, and Ms. Porter) 
 introduced the following bill; which was referred to the Committee on 
                           Financial Services

_______________________________________________________________________

                                 A BILL


 
 To require creditors to establish a phone line to assist obligors who 
are 50 years of age and older to resolve billing errors, and for other 
                               purposes.

    Be it enacted by the Senate and House of Representatives of the 
United States of America in Congress assembled,

SECTION 1. SHORT TITLE.

    This Act may be cited as the ``Reporting Instances of Non-
authorized Grift Act of 2023'' or the ``RING Act of 2023''.

SEC. 2. BILLING ERROR ASSISTANCE.

    Section 161 of the Truth in Lending Act (15 U.S.C. 1666) is amended 
by adding at the end the following:
    ``(f) Billing Error Assistance.--
            ``(1) In general.--Not later than 1 year after the date of 
        the enactment of this subsection, each creditor shall--
                    ``(A) establish and publish the phone number for a 
                toll-free domestic phone line operated by persons 
                located in the United States that is dedicated to 
                directly assisting obligors age 50 and older to 
                navigate the process described in this section for 
                resolving billing errors, including the mitigation of 
                fraudulent activity; and
                    ``(B) provide a clear, understandable, and 
                prominent notice to such obligors of the availability 
                of such phone line through, email, websites, and 
                mailings.
            ``(2) Phone line requirements.--In operating the phone line 
        described under paragraph (1)(A), each creditor shall provide a 
        caller with an option, at the beginning of a call, to receive 
        the assistance described under paragraph (1)(A)--
                    ``(A) from a live English-speaking individual and 
                not through an automated system; and
                    ``(B) from a live Spanish-speaking individual and 
                not through an automated system.
            ``(3) Personally identifiable information.--Each creditor 
        shall ensure that the operator of any phone line established 
        pursuant to paragraph (1) does not require any obligor to 
        disclose personally identifiable information, including a 
        social security number, to verify the age of such obligor.''.
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